How to Handle a GSA Scope of Work Dispute
Scope disputes on GSA Schedule task orders arise when the ordering agency and the contractor disagree about what work is covered under the task order's statement of work. These disputes can range from minor interpretation differences to significant disagreements about deliverable requirements, performance periods, or additional work requests. Handling scope disputes professionally and through proper channels protects your contract and your relationship with the agency.
Prevention: Clear SOW Review Before Award
The best scope dispute is one that never happens. Before submitting a quote, review the Statement of Work (SOW) or Statement of Objectives (SOO) carefully and identify any ambiguities. Submit questions through the official channels specified in the RFQ (typically in writing to the CO or contracting officer's representative) during the question period. If an ambiguity survives the question period and appears in the final SOW, note your interpretation explicitly in your proposal or, if it's material, seek clarification before starting work.
When a Dispute Arises During Performance
If the agency requests work that you believe is outside the task order scope, respond in writing to the contracting officer's representative (COR) stating your position, citing the specific SOW language you believe limits the scope, and requesting clarification. Do not simply refuse to perform — this can be treated as a failure to perform, which is grounds for T4D termination. If directed to perform by the CO (not just the COR), perform under protest while pursuing the claim, and document your position in writing to preserve your entitlement to additional compensation.